Frequently Asked Questions

At NuLeaf Clinics, your wellbeing comes first. Our caring and experienced practitioners are committed to helping patients explore alternative natural healthcare. 

We’re here to support your health journey – so you can get back to doing what you love, with confidence.

All appointments are conducted via a telehealth video/phone call so they can be done from the comfort of your home and from anywhere in Australia.

Initial and follow-up consultations for our alternative natural healthcare services are $29.

For our general practice services including weight management, initial and follow-up telehealth appointments are available for just $49.

Follow-up consultations are typically recommended around six weeks after starting health care to assess your progress, make any adjustments, and manage repeat prescriptions if required. Our patient care team will contact you to help schedule these reviews.

Please note: Prices listed reflect current promotions and may be subject to change. See terms and conditions.

To schedule a consultation, simply call our friendly patient care team on or visit our booking page. Our friendly team is ready to assist you.

No, you do not need a referral.

At NuLeaf Clinics, appointments are generally available same-day or within a short timeframe, subject to practitioner availability.

NuLeaf Clinics offers telehealth consultations with qualified practitioners who provide support for a range of health concerns, including exploring alternative natural healthcare and general practice (including weight management). All care is delivered in accordance with current medical guidelines and regulatory standards.

You will need to book a follow-up consultation if your repeats have expired, if your health has changed, or if your practitioner has requested a review. Our patient care team can check your file and let you know when you’re due for your next follow-up consultation.

Yes. You can request to see a different practitioner for your follow-up appointment. We’ll securely transfer your notes to support continuity of care. Each practitioner may take a different approach based on medical judgement and your health needs.

NuLeaf Clinics offers flexible appointment times Monday to Saturday, 8:00 am–7:00 pm. Availability varies by practitioner and time zone.

Our patient care team will send reminders before your medical script expires. You can also confirm with the dispensing pharmacy.

For the most accurate dispensing information and history, please contact the pharmacy directly.

Once your medical script has been sent to the pharmacy, please contact the pharmacy within 24-48 hours to place your order and make payment so they can arrange dispensing. You will receive an SMS with the pharmacy details following your appointment. 

You will need to book a follow-up consultation. Expired prescriptions cannot be dispensed.

Requests to change medication or treatment (e.g., formulation or dose) require a follow-up consultation with a Doctor or Nurse Practitioner. Changes are only made by the Practitioner if clinically appropriate.

Most pharmacies need 24 to 48 hours to dispense once the order has been placed and payment has been made. Your practitioner will send the prescription; delivery time depends on the pharmacy, the product required and your location.

No. We can’t expedite approvals or pharmacy processes. Please plan reviews and renewals in advance to avoid gaps in therapy.

Some pharmacies may offer same-day collections if they have stock. Please call your pharmacy to confirm before ordering.

It depends on your history and current health. In your consultation, a practitioner will review your health summary, symptoms and health goals to determine if an alternative approach could appropriately support your care.

Yes. A real-time telehealth consultation with a qualified practitioner is required to determine suitability before any prescribing decision. You can also book a free nurse consultation to discuss any questions you may have about the process.

You can cancel or reschedule in advance via our friendly team. Missed or late changes may incur a fee under our cancellation policy.

The first thing to consider when travelling with medications, is to know the laws your country of transit has.

Some alternative medications are still banned in many countries. Don’t risk your life by taking chances; research before you leave, including contacting the country’s embassy or consulate for information, as well as the embassy or consulate of any transit countries.

Your practitioner may request background medical information to help assess the healthcare most appropriate for you. This information supports a safe and informed discussion and helps the practitioner understand your medical history and current circumstances. This can be particularly important if certain prescription options are being considered, as these are subject to strict assessment and approval processes.

Acceptable documentation may include a recent GP health summary, a referral or letter from your GP, or other medical records that outline your health history or previous care. Not all patients will be required to provide the same information, and requirements may vary based on individual circumstances.

A health summary is a document prepared by your regular GP or medical clinic. It includes key information such as your current and past medical conditions, medications, allergies, and immunisation history.

You only need to provide this once, unless your health circumstances change.

Yes. You can provide consent for NuLeaf Clinics to request your health summary directly from your GP on your behalf.

A link to the consent form will be sent to you via SMS once you book your appointment.

You can also view and complete the consent form here: https://nuleafclinics.com.au/healthsummary/

To be eligible for treatment at NuLeaf Clinics, you must have previously sought medical advice or plan for your condition.

Without a valid health summary from a healthcare provider, you may not be eligible for treatment.

During your appointment, a qualified healthcare Doctor will discuss your medical history, current lifestyle, and health goals. Based on this, they will explore suitable options and work with you to develop a personalised care plan that aligns with your needs and clinical circumstances. 

No referral is needed. You can book a weight management consultation directly via our website or contact our support team on 1300 558 558.

Your consultation will be conducted by a Doctor experienced in weight management and general healthcare.  They will take a considered approach based on your individual circumstances.

Your Doctor may also provide general dietary guidance or discuss treatment options if clinically appropriate. Any suggestions made will be tailored to your medical history and health profile. Specific recommendations, including medications if suitable, will be explained to support informed decision-making.

Medications may be prescribed if your Doctor determines that they are clinically appropriate for your situation. You will be provided with relevant information, including potential benefits and risks, to help you make an informed choice.

Your first consultation helps lay the groundwork for your care. Ongoing appointments may be recommended to review progress, provide support, and adjust your plan as needed. Follow-up consultations help promote consistency and long-term results.

Initial appointments typically last up to 20 minutes, allowing time for discussion and to begin developing your individual care plan.

NuLeaf’s practitioners can assist with a broad range of common health concerns, including fatigue, stress, sleep issues, low energy, minor infections, and preventative health. If your condition requires in-person examination or specialist care, we may recommend follow-up with your regular GP or another provider.

All GP consultations at NuLeaf are delivered via secure telehealth – either phone or video – allowing you to speak to an Australian-registered practitioner from the comfort of your home.

If clinically appropriate, your practitioner may issue a prescription based on your health needs. All plan decisions are made following a thorough medical assessment during your consultation. Not all consultations result in a prescription.

You may request a medical certificate during your appointment. If your practitioner deems it clinically appropriate, they can issue a certificate that will be emailed to you after your consultation.

No referral is required to access NuLeaf’s GP services.

If you are experiencing a medical emergency or urgent symptoms, please contact 000 or attend your nearest emergency department.