NuLeaf Clinics provides telehealth consultations for Australians seeking a convenient way to explore alternative healthcare options. Through a fully online model, patients can book phone-based appointments with qualified Doctors and Nurse Practitioners from their chosen location.
Telehealth consultations are designed to support accessibility and privacy, while ensuring each patient undergoes an appropriate clinical assessment. As with any healthcare service, suitability is determined on a case-by-case basis.
Understanding how a telehealth appointment works can help you feel informed before booking. Below is an overview of what to expect during the process.
Booking Your Telehealth Appointment
The first step in arranging a telehealth consultation begins online. Patients can request a convenient appointment time through the NuLeaf Clinics website. For those who prefer assistance, bookings can also be made by contacting the friendly Patient Care team on 1300 558 558 from Monday to Saturday.
NuLeaf Clinics provides:
- Telehealth consultations to explore alternative healthcare delivered by qualified Doctors and Nurse Practitioners (appointment availability subject to practitioner schedules)
- Consultations that do not require a GP referral (unless clinically indicated)
- A simple and straightforward online booking and consultation process
- A non-prescribing nurse consultation option for new patients
Once a booking is confirmed, appointment details and preparation information are sent via SMS and email. Patients are encouraged to review these details prior to their consultation.
All consultations are subject to clinical assessment. Telehealth services may not be suitable for everyone.
Submitting Your Health Summary
Before your first consultation, patients are required to provide a recent Health Summary from their GP or medical specialist. This document contains essential background information such as:
- Medical history
- Current and previous medications
- Notes from your healthcare provider
- Relevant details that may help guide appropriate care
Most GP clinics can provide a Health Summary through phone or email requests. If you need help with this step, the NuLeaf Patient Care team can provide guidance on how to request one and what information is typically included.
Providing this document ahead of time supports a more organised consultation and ensures your practitioner begins the telehealth appointment with the necessary background information.
Preparing on the Day of Your Appointment
On the day of your online telehealth appointment, your practitioner will call you at the scheduled time from a private number. To help ensure the session runs smoothly, consider the following:
- Confirm that your phone can receive private-number calls
- Keep your device charged and close by
- Be available during your scheduled time
- Choose a quiet and private space to talk
- Have any notes or questions prepared
Creating a calm and private environment helps support clear communication with your practitioner.
Attending Your Telehealth Consultation
Your consultation is a one-on-one phone discussion with a qualified practitioner. During the session, your practitioner will review the information you provided, discuss your health summary and background, and determine next steps based on clinical judgement and your individual circumstances.
NuLeaf offers three appointment types, both designed to support patient needs through a structured and clear process:
Initial Consultation for Exploring Alternative Healthcare
For new and existing patients exploring alternative healthcare options with a qualified practitioner. Initial Consultations are $29.
Free Nurse Consult
A complimentary pre-screening consultation for new patients who may want to understand the process, ask questions, or gain clarity on what information is needed. A recent GP Health Summary is required for this session.
Throughout the consultation, the focus remains on providing professional, patient-first communication in a secure phone-based environment.
Follow-up Appointments
Follow-up appointments are recommended for existing patients who would like to review their current healthcare, or have questions for the practitioner. Follow-up consultations are also $29.
Pharmacy Coordination
If your practitioner prepares a prescription during your consultation, the team at NuLeaf Clinics coordinates with a trusted pharmacy located within your state. This step supports a streamlined and organised process for patients.
Following your appointment, you will receive an SMS and email with:
- The pharmacy’s contact details
- Guidance on arranging payment or delivery
- Expected timeframes for the next steps
Many patients choose express delivery for convenience. Pharmacies commonly make contact within 24 to 48 hours from your consultation, although timing may vary.
Accessing Ongoing Care
Your online telehealth appointment is only the beginning of your ongoing care pathway. NuLeaf Clinics continues to provide support after your initial consultation, including:
- Follow-up telehealth appointments
- Clear communication and assistance from the Patient Care team
- Assistance via SMS or email for non-urgent questions
- Guidance on understanding the next steps
If you are ready to book a consultation or would like to know more about the telehealth appointment process, you can schedule an appointment online at any time or contact the NuLeaf team at 1300 558 558 during business hours Monday to Saturday.
This article is information only and is not medical advice. Individual needs vary. A consultation with a qualified health practitioner is required to determine suitability.
February 20, 2026
