Terms and Conditions
Choice of Pharmacy
We work with partner pharmacies that we may recommend you use to dispense any medication that a registered health practitioner prescribes you following your use of the Services.
We may recommend that you use a partner pharmacy as we have a good working relationship with those partner pharmacies and are aware of the stock that they hold from time to time. We may recommend a partner pharmacy to you based on the medication you are prescribed and your geographic location to facilitate timely delivery of your medication by that recommended pharmacy.
You are not required to use a partner pharmacy and you can, at any time, request that we provide you with a copy of your prescription for you to attend and present to any pharmacy of your choice. We cannot guarantee that your selected pharmacy will have your prescribed medication in stock, or be able to obtain and dispense your medication in a timely manner.
If your selected pharmacy requires that we provide a copy of any approval letters issued to the NuLeaf Clinics registered health practitioners, we may charge you an administration fee to collate the requested documents, redact all personal information of the registered health practitioner from the documents and deliver the documents to your selected pharmacy. We will notify you of the estimated administration fee prior to undertaking the work, if applicable.
Terms of Use
Marketing and Promotional Communications
SMS: By providing your phone number, you agree to receive text (SMS) messages from NuLeaf Clinics and its representatives. Marketing or promotional texts are not required for any service or purchase. You can opt out anytime by clicking the ‘unsubscribe’ link in the SMS. Please update us if your number changes to avoid misdirected patient care messages.
Opting Out: You can unsubscribe from promotional texts at any time, but you’ll still receive essential messages about your care and appointments.
Opting In: You can resubscribe to promotional texts whenever you like.
Emails: By providing your email, you consent to receive service-related emails and can opt out of promotional emails by following the instructions provided.
User Generated Content
Responsibility: NuLeaf Clinics is not liable for content shared by others on social media, including its accuracy, completeness, timeliness, legality, or quality.
Forum Participation: By commenting on NuLeaf Clinics’ social media accounts (Instagram, LinkedIn, Facebook), you agree not to post any content that infringes on laws or third-party rights, including intellectual property, or that is unlawful, abusive, threatening, defamatory, or offensive.
Eligibility
You must be over 18 to access NuLeaf Clinics services within Australia.
Please ensure you review our Privacy Policy and Bookings and Patient Consent, before booking your consultation.
NuLeaf Clinics – Promotional Offer Terms & Conditions Details
Promotion Details
NuLeaf Clinics is offering a limited-time promotional rate for telehealth consultations.
- Initial Consultation: $0 (discounted from $59)
- Follow-Up Consultation: $29 (discounted from $59)
Promotion Period
Eligibility
To avail the promotional pricing, appointments must be booked during the promotion period.
The discounted rate of $0 applies to standard initial consultations, and the $29 rate applies to standard follow-up consultations booked within this period. Please refer to terms of booking and cancellation policy below.
General Conditions
This promotion applies to telehealth consultations only and cannot be combined with other offers unless stated otherwise.
Standard cancellation and rescheduling policies apply.
NuLeaf Clinics reserves the right to amend, extend, or withdraw this promotion at any time without notice.
Appointment Cancellations, Rescheduling and No-Shows
NuLeaf Clinics understands that circumstances can change. If you need to cancel or reschedule your appointment, you must provide at least 24 hours’ notice before your scheduled appointment time.
Initial consultations
NuLeaf Clinics may offer eligible new patients an initial consultation at no consultation charge. Although no consultation fee is payable when booking, you may be required to provide valid payment card details to secure your appointment.
If you cancel or request to reschedule your appointment with less than 24 hours’ notice, or do not attend your scheduled appointment, NuLeaf Clinics may charge a $29 late cancellation/no-show fee to the payment method provided at booking.
No $29 fee will be charged if the appointment is cancelled or rescheduled at least 24 hours before the scheduled appointment time.
Follow-up consultations
Follow-up consultations are currently charged at $29 and are payable at the time of booking.
If you cancel or request to reschedule your appointment at least 24 hours before the scheduled appointment time, your payment may be transferred to a rescheduled appointment or otherwise dealt with according to this policy and your rights under the Australian Consumer Law.
If you cancel or request to reschedule with less than 24 hours’ notice, or do not attend your appointment, the $29 consultation fee may be forfeited and you may be required to book and pay for a new appointment.
Exceptions
NuLeaf Clinics may waive a late cancellation or no-show fee at its discretion in exceptional circumstances. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
By booking an appointment and providing your payment details, you acknowledge that you have read and accepted this cancellation and no-show policy.