May 23, 2025

Your NuLeaf Patient Journey: What to Expect from Start to Support

At NuLeaf Clinics, we believe healthcare should be simple, supportive, and accessible, no matter where you are. Whether you’re starting your journey for general health, natural health support or weight loss management, we’ve designed a process that keeps you informed and cared for every step of the way.

Here’s what to expect when you book a telehealth consultation with NuLeaf Clinics.

Step 1: Book your consultation

Your healthcare journey with NuLeaf begins by booking an appointment through our secure online platform. You can choose a time that suits you and select a consultation for the service most relevant to your needs—whether that’s general health, natural health support, or weight-related concerns.

Step 2: Share your health information

To provide safe and appropriate care, we ask all new patients to submit a recent Health Summary from their regular GP, or a referral if available, and send it to hello@nuleafclinics.com.au. This information helps our practitioners make informed clinical decisions during your consultation and ensures continuity of care.

Step 3: Attend your telehealth appointment

All NuLeaf consultations are conducted via secured telehealth. Most appointments are by phone, with the practitioner calling from a private number. If preferred, a video consultation can be arranged upon request. You’ll speak with an Australian-registered healthcare practitioner who will take the time to understand your medical history, current symptoms, and health goals.

During your appointment, the practitioner will:

Review your submitted health summary and any past health care
Ask about your symptoms and lifestyle
Determine if a health care plan is clinically appropriate for your needs

If required, the practitioner may discuss suitable options, which could include lifestyle changes, supportive therapies, or if clinically appropriate, prescription health care.

Please note: Not all consultations result in a prescription.

Step 4: Follow-up and ongoing support

Our patient care doesn’t end after one consultation. Depending on your health care plan, we recommend a follow-up appointment around four to six weeks after your initial consultation. This allows your practitioner to check in on your progress, answer questions, and adjust your plan if needed.

If you’ve been prescribed medication, follow-up appointments are also an opportunity to review its effectiveness and manage any ongoing repeats, if appropriate.

Transparent pricing and care

NuLeaf offers clear, upfront pricing for all services. Some appointment types may be available under limited-time promotional pricing. Your care team will always inform you of any costs before your consultation.

A responsible approach to health

NuLeaf is committed to delivering care in line with the Australian Privacy Principles, the Australian Health Practitioner Regulation Agency (AHPRA) standards, and the Therapeutic Goods Administration (TGA)guidelines. We do not advertise prescription-only medications or guarantee plan outcomes. Every decision is made in partnership with you and based on clinical judgment.