Preparing for a telehealth appointment with a NuLeaf Clinics practitioner is simple; however,taking a few steps before your consultation can help make the experience smoother and more effective. From completing your intake form to ensuring your phone is set up to receive private number calls, being ready ahead of time helps your practitioner provide the best possible care.

Whether it’s your first online doctor appointment with NuLeaf Clinics or you’re returning for a follow-up, knowing what to do before, during, and after your consultation ensures you get the most out of your telehealth visit. Below, we’ve put together a clear step-by-step guide so you can feel confident and prepared every time you book with NuLeaf Clinics.

Before Your Telehealth Appointment

• Complete your intake form. When you book your NuLeaf Clinics appointment, you will be asked to complete a health questionnaire. This helps our practitioners provide you with the best possible care. Please note that if this form is not completed, your appointment may be cancelled or rescheduled.
  
• Submit your health summary. You can also upload your health summary via the secure link provided by the NuLeaf Clinics team.
  
• Save your appointment details. NuLeaf will send your appointment information via text and email—make sure you keep these handy.

On the Day of Your Appointment

• Enable private number calls. Practitioners will call from a private number, so ensure your phone allows these calls.
  
• Keep your phone nearby. Be available around the time of your booking to avoid delays.
  
• Prepare your questions. Write down any health concerns or queries you’d like to discuss, and feel free to be open and honest with your practitioner.

After Your Telehealth Appointment

• Medication and scripts. If prescribed, your script, documents, and approvals will be sent directly to a trusted local pharmacy in your state, with express delivery available to your door.
  
• Pharmacy details. NuLeaf Clinics will send you the pharmacy’s contact details via SMS and email after your consultation.
  
• Pharmacy pick-up. Please call the pharmacy approximately 24–48 hours after your consultation to arrange payment and delivery.

At NuLeaf Clinics, we believe in making alternative healthcare more accessible through convenient telehealth consultations. Whether you’re in a city or a regional area, you can receive the care you need without needing to travel.

View our consultation options and pricing at www.nuleafclinics.com.au/pricing.

A Health Summary is a simple step that helps us provide the right care for you.

At NuLeaf Clinics, our goal is to make your healthcare journey simple, supportive, and informed. One of the first things we ask new patients to do is submit a recent Health Summary from their regular GP, referring doctor, or any relevant healthcare professional, such as a specialist, psychologist, pain specialist, holistic practitioner, or physiotherapist.

You might be wondering why this is needed before your consultation? Let’s walk through it.

It gives us the full picture

Your Health Summary includes important information about your medical history, any current or past conditions, and your prescribed medications. This helps our qualified practitioners understand where you’re coming from so they can make safe, informed decisions about your care. Think of it like setting the foundation for your appointment. The more we know upfront, the more personalised and relevant your consultation will be.

It supports safe and appropriate care

At NuLeaf, every decision we make is grounded in clinical judgment and your individual needs. Your Health Summary helps our team determine whether a health care plan is suitable or if other steps are recommended. Submitting it before your consultation means we’re better prepared to help you from the moment we connect.

What if I don’t have one?

If you’re unsure how to access your Health Summary, don’t worry, it’s easy. You can request a copy from your GP clinic, often by phone or email. Some clinics can also send it directly to us with your permission. And if you don’t have a regular GP, let us know when booking. We’ll guide you on what you need to provide instead.

A small step that makes a big difference

Providing your Health Summary is just one part of how we keep your care personalised and safe. It’s a simple step, but one that ensures your consultation is meaningful, relevant, and guided by your health history. Patients only need to submit their Health Summary once. However, if there are any significant changes or new health concerns, an updated summary may be required at the discretion of your practitioner.

Booking your first appointment?

Start by requesting your Health Summary from your GP, then book online when you’re ready. We’ll take care of the rest, from consultation to ongoing support.

For many Australians, getting healthcare support can feel like navigating a maze: long waitlists, travel time, and uncertainty about where to start. At NuLeaf Clinics, we’ve reimagined that experience. We started with a simple question, “What if getting the care you need could be easier?”

Made to fit your life

At NuLeaf, we understand that health needs don’t always fit neatly into your schedule. Our telehealth services are built to suit your lifestyle- on your time, in your space, with your comfort in mind. No long drives. No waiting rooms. Just you and a practitioner, having a real conversation about your health, wherever you are.

It begins with listening

Every NuLeaf consult starts with your story. After booking online, you’ll provide a Health Summary from your regular healthcare provider, giving your Nuleaf practitioner a clear picture of your health background. They’ll take the time to understand your medical history, helping ensure your care is safe and informed from the start.

Care beyond your first appointment

We believe healthcare should be ongoing, not one-and-done. That’s why our team is here after your appointment, to answer questions, help with follow-ups, and support you as your needs evolve. Whether you’re returning for a review or simply want to check in, we’re just a call or click away.

Backed by healthcare standards

Everything we do at NuLeaf aligns with Australian healthcare standards. We follow AHPRA and TGA guidelines, protect your privacy, and never promote health care that aren’t clinically appropriate. It’s care with integrity because your trust matters.

If you’re ready to take the next step, book your telehealth consult or call us on 1300 558 558 to connect with a care team that’s here to support you.

At NuLeaf Clinics, we believe healthcare should be simple, supportive, and accessible, no matter where you are. Whether you’re starting your journey for general health, alternative health support or weight loss management, we’ve designed a process that keeps you informed and cared for every step of the way.

Here’s what to expect when you book a telehealth consultation with NuLeaf Clinics.

Step 1: Book your consultation

Your healthcare journey with NuLeaf begins by booking an appointment through our secure online platform. You can choose a time that suits you and select a consultation for the service most relevant to your needs—whether that’s general health, alternative health support, or weight-related concerns.

Step 2: Share your health information

To provide safe and appropriate care, we ask all new patients to submit a recent Health Summary from their regular GP, or a referral if available, and send it to hello@nuleafclinics.com.au. This information helps our practitioners make informed clinical decisions during your consultation and ensures continuity of care.

Step 3: Attend your telehealth appointment

All NuLeaf consultations are conducted via secured telehealth. Most appointments are by phone, with the practitioner calling from a private number. If preferred, a video consultation can be arranged upon request. You’ll speak with an Australian-registered healthcare practitioner who will take the time to understand your medical history, current symptoms, and health goals.

During your appointment, the practitioner will:

• Review your submitted health summary and any past health care
• Ask about your symptoms and lifestyle
• Determine if a health care plan is clinically appropriate for your needs

If required, the practitioner may discuss suitable options, which could include lifestyle changes, supportive therapies, or if clinically appropriate, prescription health care.

Please note: Not all consultations result in a prescription.

Step 4: Follow-up and ongoing support

Our patient care doesn’t end after one consultation. Depending on your health care plan, we recommend a follow-up appointment around four to six weeks after your initial consultation. This allows your practitioner to check in on your progress, answer questions, and adjust your plan if needed.

If you’ve been prescribed medication, follow-up appointments are also an opportunity to review its effectiveness and manage any ongoing repeats, if appropriate.

Transparent pricing and care

NuLeaf offers clear, upfront pricing for all services. Some appointment types may be available under limited-time promotional pricing. Your care team will always inform you of any costs before your consultation.

Ready to begin?

Book your initial consult today and take the first step toward personalised care from wherever you are.