NuLeaf Clinics operates extended telehealth hours from Monday to Saturday, offering daytime and after-hours telehealth appointments for patients across Australia.

Exploring alternative natural healthcare should be straightforward and flexible. At NuLeaf Clinics, telehealth consultations are scheduled to suit busy routines, giving patients the option to connect with qualified practitioners from the comfort of home, at a time that suits them. We follow a patient-first telehealth model, each step, from booking to follow-up, is designed for accessibility, confidentiality, and adherence to professional healthcare standards.

Knowing our medical clinic’s telehealth appointment hours helps you receive care at a time that aligns with your schedule.

Extended Clinic Hours

NuLeaf Clinics offers extended hours to support patients via telehealth in metropolitan, regional, and remote communities at a time that suits them. Each consultation is conducted through secure, phone-based systems that prioritise privacy and accessibility.

Clinic Hours:

• Monday to Saturday: 9:00 AM – 8:00 PM (AEST)

These times include after business hours telehealth appointment availability, ensuring flexible options beyond typical daytime sessions. Public-holiday schedules may vary, and all updates are reflected in the online booking calendar.

Online bookings are accessible 24 hours a day, allowing patients to request a consultation anytime. 

Booking Your Telehealth Appointment

Appointments can be booked online or by calling 1300 558 558 during operational hours.

Once your booking is made, you will receive:

• A confirmation message with your consultation date and time.
• You will receive an SMS containing a secure link with instructions for submitting your Health Summary before your session
• A reminder prior to your scheduled call.

If you need to modify an appointment, please contact the team within clinic hours to ensure adjustments are processed promptly.

For those requiring an after hours clinic option, the booking system automatically displays available time slots within the evening schedule for telemedicine after hours appointments.

During Your Consultation

Consultations are delivered by qualified practitioners who focus on professional, patient-centred care. Sessions take place by phone through secure telehealth channels designed to protect privacy and create a supportive space for discussion.

To help your appointment run smoothly:

• Make sure you have submitted your health summary ahead of the consultation.
• Keep your phone nearby and enable private-number calls.
• Prepare any questions or updates you’d like to discuss.

Each consultation follows a consistent approach, clear communication, individual assessment, and guidance appropriate to your personal circumstances.

Support Outside Clinic Hours

Even outside scheduled sessions, NuLeaf Clinics provides several ways to stay informed and connected:

• Book online anytime, including after hours telehealth appointment requests.
• Access the NuLeaf FAQs for details about telehealth procedures. Email or SMS non-urgent enquiries to the team, which are reviewed during the next business day.

This ongoing support structure reflects NuLeaf’s focus on accessibility and continuity of care, extending beyond traditional clinic hours to accommodate diverse patient needs.

Appointments can be made through NuLeaf Clinics or by calling 1300 558 558 during the clinic’s operational hours. We provide flexible options for daytime, evening, and after hours telehealth appointments, supporting patients across Australia through an approach built on accessibility and professional care.

Patients can connect with Doctors at NuLeaf Clinics through a secure and simple telehealth process. Appointments are booked online, confirmed via SMS and email, and conducted privately by phone, allowing patients across Australia to explore alternative healthcare with qualified Doctors without travelling or waiting in clinics.

We know that exploring alternative healthcare can sometimes feel complicated, with long waits, some unanswered questions, and uncertainty about what to expect. Through secure telehealth consultations, NuLeaf Clinics helps make access to qualified Doctors simpler, giving patients the opportunity to explore natural alternative healthcare from the comfort of their own space.

Here’s how the process works and what patients can expect when connecting with NuLeaf Doctors.

Book Your Appointment Online

The process starts by visiting the Booking Page, where you can choose between new patient bookings and existing patient follow-up appointments. As a new patient, once you have completed the intake form and made payment, you’ll receive a confirmation SMS and email with your appointment details, including a secure link to upload your Health Summary.

If you are booking a free nurse consultation to discuss suitability and ask questions, you will also be required to submit an intake form and provide your most recent health summary. 

Uploading your health summary prior to your consultation helps your Doctor review your medical background and prepare for your appointment. This first step ensures that your experience is organised, clear, and based on the information you provide. The upload link also includes an optional consent section allowing NuLeaf to contact your regular GP on your behalf if you have difficulty accessing your Health Summary.

Submitting Your Health Summary

Your Health Summary includes important information such as medical history, current prescribed medications, and details from your General Practitioner or other healthcare professionals and specialists. Providing this document helps your Doctor understand your current health situation and deliver care that is appropriate and informed with their duty of care.

If you do not have a recent Health Summary, our support team can assist by explaining how to request one from your GP clinic or alternative sources. The upload link also includes an optional consent section that allows NuLeaf to contact your regular GP on your behalf. This small preparation step helps ensure your consultation is efficient, and personalised to your individual needs.

Connect Securely via Telehealth

On the day of your consultation, your Doctor will contact you near the time of your appointment from a private number.

To make sure you receive the call smoothly:

• Keep your phone nearby and charged.
• Enable private-number calls in your phone settings.
• Have your notes or questions ready before the session begins.

Your telehealth consultation will be a secure one-on-one conversation focused on your wellbeing, conducted in a professional and respectful manner. Each session is led by an experienced Doctor and is designed to make you feel comfortable, informed, and supported throughout the process.

Continued Care and Support

After your telehealth appointment, the responsive and friendly NuLeaf Clinics patient care team continues to provide guidance and support. If a prescription is appropriate for your situation and is prepared, it will be sent to a trusted local pharmacy in your state.

You will receive an SMS and email within 24-48 hours of your consultation containing the pharmacy’s contact information so you can arrange payment and delivery to your door. 

Our patient care team is always available to answer any questions you have on 1300 558 558. 

Care Made Simple and Accessible

NuLeaf Clinics was created to help Australians explore alternative healthcare when appropriate for their situation. Through secure telehealth consultations with qualified telehealth Doctors, you can connect with professionals who provide a supportive environment from wherever you are.

Each step of your journey is designed to give you confidence and clarity without unnecessary barriers or pressure. For more information, visit NuLeaf Clinics or call 1300 558 558 to arrange your consultation.

Preparing for a telehealth appointment with a NuLeaf Clinics practitioner is simple; however,taking a few steps before your consultation can help make the experience smoother and more effective. From completing your intake form to ensuring your phone is set up to receive private number calls, being ready ahead of time helps your practitioner provide the best possible care.

Whether it’s your first online doctor appointment with NuLeaf Clinics or you’re returning for a follow-up, knowing what to do before, during, and after your consultation ensures you get the most out of your telehealth visit. Below, we’ve put together a clear step-by-step guide so you can feel confident and prepared every time you book with NuLeaf Clinics.

Before Your Telehealth Appointment

• Complete your intake form. When you book your NuLeaf Clinics appointment, you will be asked to complete a health questionnaire. This helps our practitioners provide you with the best possible care. Please note that if this form is not completed, your appointment may be cancelled or rescheduled.
  
• Submit your health summary. You can also upload your health summary via the secure link provided by the NuLeaf Clinics team.
  
• Save your appointment details. NuLeaf will send your appointment information via text and email—make sure you keep these handy.

On the Day of Your Appointment

• Enable private number calls. Practitioners will call from a private number, so ensure your phone allows these calls.
  
• Keep your phone nearby. Be available around the time of your booking to avoid delays.
  
• Prepare your questions. Write down any health concerns or queries you’d like to discuss, and feel free to be open and honest with your practitioner.

After Your Telehealth Appointment

• Medication and scripts. If prescribed, your script, documents, and approvals will be sent directly to a trusted local pharmacy in your state, with express delivery available to your door.
  
• Pharmacy details. NuLeaf Clinics will send you the pharmacy’s contact details via SMS and email after your consultation.
  
• Pharmacy pick-up. Please call the pharmacy approximately 24–48 hours after your consultation to arrange payment and delivery.

At NuLeaf Clinics, we believe in making alternative healthcare more accessible through convenient telehealth consultations. Whether you’re in a city or a regional area, you can receive the care you need without needing to travel.

View our consultation options and pricing at www.nuleafclinics.com.au/pricing.

A Health Summary is a simple step that helps us provide the right care for you.

At NuLeaf Clinics, our goal is to make your healthcare journey simple, supportive, and informed. One of the first things we ask new patients to do is submit a recent Health Summary from their regular GP, referring doctor, or any relevant healthcare professional, such as a specialist, psychologist, pain specialist, holistic practitioner, or physiotherapist.

You might be wondering why this is needed before your consultation? Let’s walk through it.

It gives us the full picture

Your Health Summary includes important information about your medical history, any current or past conditions, and your prescribed medications. This helps our qualified practitioners understand where you’re coming from so they can make safe, informed decisions about your care. Think of it like setting the foundation for your appointment. The more we know upfront, the more personalised and relevant your consultation will be.

It supports safe and appropriate care

At NuLeaf, every decision we make is grounded in clinical judgment and your individual needs. Your Health Summary helps our team determine whether a health care plan is suitable or if other steps are recommended. Submitting it before your consultation means we’re better prepared to help you from the moment we connect.

What if I don’t have one?

If you’re unsure how to access your Health Summary, don’t worry, it’s easy. You can request a copy from your GP clinic, often by phone or email. Some clinics can also send it directly to us with your permission. And if you don’t have a regular GP, let us know when booking. We’ll guide you on what you need to provide instead.

A small step that makes a big difference

Providing your Health Summary is just one part of how we keep your care personalised and safe. It’s a simple step, but one that ensures your consultation is meaningful, relevant, and guided by your health history. Patients only need to submit their Health Summary once. However, if there are any significant changes or new health concerns, an updated summary may be required at the discretion of your practitioner.

Booking your first appointment?

Start by requesting your Health Summary from your GP, then book online when you’re ready. We’ll take care of the rest, from consultation to ongoing support.

At NuLeaf Clinics, we believe healthcare should be simple, supportive, and accessible, no matter where you are. Whether you’re starting your journey for general health, alternative health support or weight loss management, we’ve designed a process that keeps you informed and cared for every step of the way.

Here’s what to expect when you book a telehealth consultation with NuLeaf Clinics.

Step 1: Book your consultation

Your healthcare journey with NuLeaf begins by booking an appointment through our secure online platform. You can choose a time that suits you and select a consultation for the service most relevant to your needs—whether that’s general health, alternative health support, or weight-related concerns.

Step 2: Share your health information

To provide safe and appropriate care, we ask all new patients to submit a recent Health Summary from their regular GP, or a referral if available, and send it to hello@nuleafclinics.com.au. This information helps our practitioners make informed clinical decisions during your consultation and ensures continuity of care.

Step 3: Attend your telehealth appointment

All NuLeaf consultations are conducted via secured telehealth. Most appointments are by phone, with the practitioner calling from a private number. If preferred, a video consultation can be arranged upon request. You’ll speak with an Australian-registered healthcare practitioner who will take the time to understand your medical history, current symptoms, and health goals.

During your appointment, the practitioner will:

• Review your submitted health summary and any past health care
• Ask about your symptoms and lifestyle
• Determine if a health care plan is clinically appropriate for your needs

If required, the practitioner may discuss suitable options, which could include lifestyle changes, supportive therapies, or if clinically appropriate, prescription health care.

Please note: Not all consultations result in a prescription.

Step 4: Follow-up and ongoing support

Our patient care doesn’t end after one consultation. Depending on your health care plan, we recommend a follow-up appointment around four to six weeks after your initial consultation. This allows your practitioner to check in on your progress, answer questions, and adjust your plan if needed.

If you’ve been prescribed medication, follow-up appointments are also an opportunity to review its effectiveness and manage any ongoing repeats, if appropriate.

Transparent pricing and care

NuLeaf offers clear, upfront pricing for all services. Some appointment types may be available under limited-time promotional pricing. Your care team will always inform you of any costs before your consultation.

Ready to begin?

Book your initial consult today and take the first step toward personalised care from wherever you are.