A telehealth consultation is a scheduled health care appointment conducted remotely by phone or video, allowing patients to speak with a qualified practitioner without attending a physical clinic.
Telehealth appointments are delivered through secure systems and follow a structured process similar to in-person consultations. For those new to telehealth, the experience is designed to be straightforward, private, and accessible. This allows patients across Australia to connect with qualified practitioners through a secure medical clinic, without the need to attend in person.
What Is Telehealth and How Is It Used?
Telehealth refers to the delivery of healthcare services using video or phone technology. In a telehealth setting, patients attend appointments remotely while still engaging in a real-time discussion with a qualified practitioner.
Telehealth may be used for a range of health care consultations, including initial discussions, follow-up appointments, and general assessments. In some cases, telehealth appointments may be suitable for general medical consultations, depending on individual needs and practitioner guidance.
How do telehealth consultations work?
Step 1: Book a Telehealth Appointment
The first step is to book an appointment through a secure online booking system. This allows patients to:
- Select an available appointment time
- Choose the appropriate consultation type
- Receive confirmation details via SMS or email
Booking online ensures all appointment information is recorded accurately and helps patients prepare ahead of their telehealth consultation.
Step 2: Providing Health Information Before Your Appointment
Before the telehealth appointment, patients may be asked to submit a recent Health Summary from their regular GP or healthcare provider. This information assists the practitioner in reviewing relevant medical history before the consultation begins.
Providing this information supports:
- Informed and efficient discussions
- Continuity across healthcare services
- A well-prepared health care consultation
Requirements may vary depending on the nature of the appointment.
Step 3: Attending Your Telehealth Appointment
At the scheduled time, the practitioner will contact the patient using a private phone number or secure video platform. Most telehealth appointments are conducted by phone, although video may be available in certain circumstances.
During the appointment, the consulting practitioner will:
- Review and discuss your health history
- Ask questions related to your current concerns
- Provide information about possible next steps
All telehealth appointments are conducted using systems designed to protect privacy and confidentiality throughout the consultation.
Step 4: After the Consultation
Following the telehealth appointment, patients may receive follow-up information via SMS or email. This can include:
- Guidance on next steps
- Details about follow-up appointments
- Administrative or preparation information
Not all telehealth appointments result in a prescription. Any treatment decisions are made by the practitioner during the consultation based on individual suitability.
How Prescriptions Are Managed Through Telehealth
If a prescription is considered appropriate following a clinical assessment, the medical clinic may coordinate with a pharmacy located in the patient’s state or territory. The pharmacy independently reviews the relevant documentation, contacts the patient to arrange payment where required, and organises delivery in line with applicable regulations.
This process supports patients who choose telehealth consultations, particularly those who may find in-person pharmacy visits less practical. Prescription decisions and supply are assessed and managed on an individual basis.
When Telehealth May Not Be Appropriate
While telehealth appointments offer a convenient option for many people, they are not suitable for every health concern. Some situations require physical examinations, diagnostic testing, or face-to-face care.
Telehealth is not appropriate for medical emergencies. If you experience severe or sudden symptoms, call 000 or attend your nearest emergency department. The practitioner will advise if telehealth is not suitable during your health care consultation.
Accessing a Telehealth Clinic in Australia
Telehealth clinics provide access to care for patients across Australia, including those in metropolitan, regional, and remote areas. A reliable phone connection and a private space are generally all that is required.
Patients can book a telehealth appointment online or contact NuLeaf Clinics on 1300 558 558 for general enquiries about telehealth services.
March 9, 2026
